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All returns must have a Return Merchandise Authorization (RMA) Number issued by Gaussian, Inc. Please call or send email to custserv@gaussian.com to receive a Return Merchandise Authorization (RMA) prior to shipping.
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Returned software products must be received within 30 days of the invoice date or no refund will be issued, in the original, unopened packaging, with all items included and unmodified.
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Returned books must be received within 120 days of the invoice date in undamaged, resalable condition. Book invoices must be paid in full prior to any returns.
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The customer is responsible for all shipping costs associated with returning a product to Gaussian, Inc.
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All returns are subject to a 15% restocking fee.
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Shipping & handling charges are non-refundable.
These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.
Last update: 10 January 2017.
