Returns Policy

  • All returns must have a Return Merchandise Authorization (RMA) Number issued by Gaussian, Inc. Please call or send email to to receive a Return Merchandise Authorization (RMA) prior to shipping.

  • Returned software products must be received within 30 days of the invoice date or no refund will be issued, in the original, unopened packaging, with all items included and unmodified.

  • Returned books must be received within 120 days of the invoice date in undamaged, resalable condition. Book invoices must be paid in full prior to any returns.

  • The customer is responsible for all shipping costs associated with returning a product to Gaussian, Inc.

  • All returns are subject to a 15% restocking fee.

  • Shipping & handling charges are non-refundable.

These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.

Last update: 10 January 2017.